cka44 Privacy Policy – Your Data, Protected

Introduction

cka44 ("we", "our", "the Operator") operates the online casino and sports betting platform available at https://cka44.vip ("the Platform"). We are committed to protecting the privacy and personal data of all users ("you", "the Player") who access or use the Platform. This Privacy Policy sets out in detail how we collect, use, store, share and protect your personal data, and explains the rights you hold over that data.

By registering an account or using the Platform in any way, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, you must not use the Platform. This Privacy Policy should be read alongside our Terms and Conditions, which are incorporated here by reference.

Personal Data We Collect

We collect different categories of personal data depending on how you interact with the Platform. The table below summarises what we collect, why we collect it and the legal basis for doing so.

How We Use Your Personal Data

cka44 uses the personal data we collect solely for the purposes listed below. We do not use your data for any purpose that is incompatible with those stated here without first obtaining your consent.

• To create and manage your account, verify your identity and process your registration.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to maintain accurate financial records.
• To communicate with you about your account, including transaction confirmations, security alerts and support responses.
• To monitor gaming behaviour for responsible gaming compliance and to identify and assist players who may be experiencing gambling-related harm.
• To send you promotional communications about bonuses and offers, where you have provided consent to receive marketing. You may withdraw consent at any time.

We will never use your personal data to make solely automated decisions that produce significant legal or similarly significant effects on you without providing you with an opportunity to request human review of that decision.

Sharing Your Personal Data

cka44 does not sell, rent or trade your personal data to any third party for their own marketing purposes. We may share your data with the following categories of third parties only where strictly necessary to operate the Platform or comply with legal obligations:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — solely to process your deposits and withdrawals.
• Game technology providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) — to deliver game services to your account session.
• Identity verification and KYC service providers — to verify your identity and age and to comply with anti-money laundering obligations.
• Regulatory and law enforcement authorities — where required to do so by applicable law, court order or government directive.

Cookies and Tracking Technologies

cka44 uses cookies and similar tracking technologies to operate the Platform effectively and to improve your experience as a player. A cookie is a small text file placed on your device when you visit a website. cka44 uses the following categories of cookies:

Essential cookies are strictly necessary to make the Platform work — they manage your login session, remember your language preference, and keep your account secure. These cannot be disabled without breaking core Platform functionality. Analytics cookies help us understand how players navigate the Platform so we can identify and fix usability issues. These are anonymised and aggregate — they do not identify individual players. Preference cookies remember settings such as your preferred language so you do not need to re-select them each visit.

Data Retention

cka44 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods we apply are as follows:

• Account and identity data: retained for the duration of your account and for a minimum of 5 years following account closure, in line with standard AML and financial record-keeping obligations.
• Financial transaction records: retained for a minimum of 5 years from the date of each transaction in accordance with applicable financial regulations.
• Technical and session logs: retained for up to 12 months for fraud and security analysis, then deleted or anonymised.

When your personal data is no longer required, cka44 will securely delete or anonymise it so that it can no longer be associated with you as an individual. Data held solely for legal compliance purposes will be maintained in a restricted environment with access limited to authorised personnel only.

Your Privacy Rights

As a user of the cka44 Platform, you hold the following rights over your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Access You may request a copy of the personal data we hold about you at any time. We will provide this in a structured, commonly used format.
• Rectification If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Erasure You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Objection You have the right to object to processing of your personal data for direct marketing purposes. You may withdraw marketing consent at any time by contacting [email protected].
• Restriction You may request that we restrict processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.

To submit a data rights request, please email [email protected] with the subject line "Data Rights Request" and include your registered account username and a description of your request. We will acknowledge receipt within 2 business days and aim to fulfil all valid requests within 30 calendar days.

Data Security

cka44 takes the security of your personal data seriously. We implement and maintain appropriate technical and organisational measures to protect your data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Our security measures include: 256-bit SSL/TLS encryption for all data transmitted between your device and our servers; access controls that restrict internal access to personal data to authorised personnel only on a strict need-to-know basis; regular security audits and vulnerability assessments of the Platform and its underlying infrastructure; secure storage of all financial data with tokenisation applied to sensitive payment references.

While cka44 employs robust security practices, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, cka44 will notify affected players without undue delay and will take all appropriate remedial steps. You can contribute to keeping your account secure by using a strong, unique password, enabling any available two-step verification, and never sharing your login credentials with any third party.

Changes to This Privacy Policy

cka44 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page. Where changes are significant, we may also notify you directly via the contact details registered to your account.

Your continued use of the Platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your data is being handled. If you disagree with any change to this policy, you should stop using the Platform and may request account closure by contacting [email protected].

Contact and Data Controller Details

cka44 is the data controller responsible for the personal data collected through the Platform. If you have any questions, concerns or complaints about how cka44 handles your personal data, or if you wish to exercise any of your privacy rights described in Section 7 above, please contact our dedicated data support team using the details below.

Responsible Gaming and Data

cka44 is a 21+ platform and takes its responsible gaming obligations seriously. As part of our responsible gaming programme, we use gaming behaviour data to monitor for signs of problem gambling, including unusual deposit frequency, rapid loss escalation and extended unbroken play sessions. Where our systems identify a player who may be at risk, our support team may make proactive contact. This processing is carried out in the legitimate interests of player welfare and is a standard requirement for a responsible gaming operator.

Players who self-exclude from the Platform consent to cka44 retaining a record of their self-exclusion for the duration of that exclusion period and beyond, to ensure that re-registration attempts are detected and prevented. This data is processed solely for the purpose of protecting the player and fulfilling our responsible gaming obligations. For further information about responsible gaming tools available to you, please visit our Responsible Gaming page.